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Refunds and Exchange Policy

In-Store Purchase:

All non-sale items can be returned/refunded within 14 days.

Sale items can ONLY be exchanged within 7 days of the item being purchased.

Please note that the product must be unused, with the price label attached along with the purchase invoice. For further assistance, please call 08000418724 or contact customerservice@weavesgroup.com

To exchange or refund any item purchased in-stores, please visit our stores with the original purchase invoice.

ONLINE PURCHASE

All non-sale items can be returned/refunded within 14 days.

Sale items can ONLY be exchanged within 7 days of the item being received. Sale items are non-refundable.

Unstitched items can be exchanged/refunded online only.

To request a return/refund please contact our customers service team at customerservice@weavesgroup.com or call us at 08000418724

Return Conditions

1. Items returned MUST be unused and in original packaging with the price tag intact. We do not accept returns of items which are used, washed or damaged in any way.

2. The item being returned must be in re-sellable condition and must qualify for return.

3. Returned items which are not in new or unused condition may not be accepted as a return unless they are faulty. This does not affect your right to return fault items. If the item is faulty, please contact our customer service immediately at customerservice@weavesgroup.com or call us at 08000418724

Return Methods

To return any item purchased online please contact our customer service. Our team will guide you with the return procedure. Once the return has been approved by our customer service team, we will send an email confirmation.

When calling our customer service team for assistance regarding delivery and/or returns, please ensure to keep the following ready with you:

  • Order number
  • Order confirmation email

Exchange Policy

All our ready to wear items purchased online can be exchanged at any of our stores. Unstitched items can be exchanged/refunded online only.

Exchange may not be possible in stores during sale or busy periods. The returns period will be extended to ensure returns can be completed once the sale period has ended.

Damaged/Faulty Items

If the received article appears to have any sort of defect/damage, email/call us no later than 3 days from the date the item was received. Our team will investigate the issue and process the refund for the item.

Refund Policy

Refunds for online purchases cannot be transacted in stores. Items purchased online can only be exchanged in stores.

This does not affect your statutory rights. However, refunds may be allowed in strictly exceptional cases where the product is out of stock or appears to have a manufacturing defect. Refunds will be issued to the same credit card that was used for the original purchase. We do not provide cash refunds. You will be credited for the cost of the item(s) and applicable taxes.

Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

Shipping and handling costs are non-refundable.

Order Cancellation Policy

You may cancel your order any time before the order has been dispatched for delivery. Once the order is dispatched or shipped, you will receive via email or SMS, a shipping confirmation that contains tracking information. You may also be contacted via SMS by our delivery partner. Once a product is shipped, the “Returns Policy” will apply and cannot be cancelled.

1. Right to Cancel Under the Consumer Regulations

1.1 We have explained below how you can exercise your rights to cancel your contract with us under the Consumer Regulations.

1.2 You have a right to cancel this contract within 14 days without giving any reason (whether the products are faulty).

1.3 The cancellation period will start on the day you place your order and will end 14 days after you have taken physical possession of the goods.

1.4 To exercise the right to cancel, you must inform us, Weaves UK Trading LTD, Paternoster House 65 St. Paul’s Churchyard, London EC4M 8AB, United Kingdom.Registered Number: 12169471, Our UK VAT Number is 332 2163 44. email: customerservice@weavesgroup.com telephone: 0800 0418724 of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or email). You can contact our customer service centre and they will assist you with the cancellation process as per your request.

1.5 To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

2. Effects of Cancellation

2.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for additional costs arising if you choose an enhanced delivery option other than the least expensive type of standard delivery offered by us).

2.2 We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

2.3 We will make the reimbursement without undue delay and not later than –

2.3.1 14 days after the day we receive back from you any goods supplied, or

2.3.2 (if earlier), 14 days after the day you provide evidence that you have returned the goods, or

2.3.3 If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

2.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

2.5 You agree to send back the goods without undue delay and in any event not later than 14 days from the day on which you inform us that you wish to cancel. The deadline is met if you send back the goods before the period of 14 days expires.

2.6 You will have to bear the cost of shipping the goods to us.

2.7 You are only liable for any reduced value of the goods resulting from your handling of the goods if that handling goes further than is necessary for you to establish the nature, characteristics and functioning of the goods.

3. Where You Do Not Have a Right to Cancel

3.1 Where goods have been personalised to your requirements or the goods are perishable or have a hygiene element then you will not be entitled to cancel the contract under the Consumer Regulations unless the goods are defective.

3.2 Your right is to cancel your entire order in the case of goods which are not faulty, and we reserve the right to refuse partial cancellations or returns for goods which are not faulty.

3.3 We also reserve our right to refuse returns or cancellations of goods which include a hygiene element. For any goods which include a hygiene element we may accept returns if the returned products are unused, intact, and unopened in their original packaging in a condition which is suitable for resale.