In line with your statutory rights, you can return products purchased online from Khaadi within 14 days of receipt of the products if the products are in an unused. To return an item please use the return label enclosed in your order to send the items back to us.
Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation.
You must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.
The same exclusions apply to our Returns Guarantee as for the right of withdrawal.
For all the online orders, you will be provided with a pre-paid return label, which allows you to return the item(s) to any drop-off point nearby your location.
Exceptions to Returns Policy
Items brought online cannot be refunded in stores. However, you can exchange your products in-stores that you have purchased online within 14 days receipt of the products.
For items brought in-stores, Full price items can be exchanged within 14 days receipt of the products. Sale or promotional items can be exchanged within 7 days of receipt of the products.
All our Ready to Wear range purchased online can be exchanged at any of our stores. However, Unstitched items and home products can only be exchanged/refunded through our online store.
This is primarily because Unstitched Fabrics and the home items are only sold through our online channel and hence, it is not possible to process the returns for these categories in-store. Reach out to us by calling us at 0800 0418724 or by writing us an email at firstname.lastname@example.org to arrange a reverse pick up.
Our goal is to process and ship your order(s) as quickly as possible. Whilst we try our best to accommodate order cancellation requests, if you receive the items after the cancellation request, we recommend that you follow the return instructions included in your package.
Issuance of Refund
It can take up to 07-21 days for an item to be received at our fulfilment centre, and it takes 2 business days from time of receipt for the refund to be processed and 7-14 business days (depending upon your bank) for the refund amount to reflect in your account. For incorrect, defective, or damaged items, you’ll be refunded for original delivery costs once your return is processed. This means that refunds could take up to 40 days from the time you sent the items till the time the refund reflects in your account. If it is not received within this time, please reach out to us.
Refunds may only be issued via the same method that was utilised for payment of the original order. If your order was placed via Klarna / Clearpay, you have the possibility to pause the invoice to avoid receiving a late fee. You can do this via the Klarna app or directly on Klarna's website and Clearpay Website.