We understand that you may occasionally wish to return your purchases. We’ll be happy to guide you through the whole process.
In line with your statutory rights, customers can return, sale or non-sale items, within 14 days of purchase.
Terms & Conditions
Items must be in re-sellable condition.
Original tags must be in place.
Return will only be transacted in original country of purchase.
This does not affect your statutory rights.
How do I apply for a return?
To return an item please use the return label enclosed in your order to send the items back to us. For all the online orders, you will be provided with a pre-paid return label, which allows you to return the item(s) to any drop-off point nearby your location.
In regards to return processing, please note the following important pointers.
We’ll be happy to entertain return requests for items which are sent within 14 days of receipt of the product and are in re-sellable condition with original tags in place. You as a customer will have the choice to either request for a refund or a voucher.
Exceptions to Returns Policy:
Bad returns in any case will not be processed. If you send an item which is not in a re-sellable
condition, we will add it to our damaged inventory.
Please note redelivery or refund cannot be processed against the late returns. In line with your statutory rights, you have 14 days to place a return request. If you send your items after that period, we will not be liable to redeliver the items back to you or offer any other sort of compensation.
Items brought online cannot be refunded in stores.
Items bought from online store:
You can exchange items bought online in stores within 14 days receipt of the products.
All our Ready to Wear range purchased online can be exchanged at any of our stores.
Unstitched items and home products purchased online can only be exchanged/refunded through our online store. This is primarily because Unstitched Fabrics and the home items are only sold through our online channel and hence, it is not possible to process the returns for these categories in-store.
Items bought from one of our retail stores:
For items bought in-stores, full price items can be exchanged within 14 days receipt of the products.
Sale or promotional items can be exchanged within 7 days of receipt of the products.
When will my return be processed?
The process typically takes 2-3 business days for an item to reach our fulfillment center. Once received, it takes an additional 3 business days for the refund to be processed. Please note that it may take 7-14 business days (depending on your bank) for the refund amount to reflect in your account.
We apologize if the item you received is damaged. Kindly reach out to our customer service center at email@example.com within 3 days of receiving the parcel for us to initiate an investigation and provide assistance.
How will my order be refunded?
Refunds may only be issued via the same method that was utilised for payment of the original order. If your order was placed via Klarna / Clearpay, you have the possibility to pause the invoice to avoid receiving a late fee. You can do this via the Klarna app or directly on Klarna's website and Clearpay Website.
We understand that sometimes plans change. To provide you with the best service, we've outlined our cancellation policy below:
Customers can cancel their order within 3 hours of placing it. We believe this timeframe allows for flexibility while ensuring a smooth order processing system.
Unfortunately, once an order is dispatched, we cannot process cancellations. This is due to the associated time and cost implications.
If a cancellation is successful within the allowed timeframe, a full refund will be initiated to the original payment method.