We understand that you may occasionally wish to return your purchases. We’ll be happy to guide you through the whole process.
In line with your statutory rights, customers can return, sale or non-sale items, within 14 days of purchase.
Terms & Conditions
- Items must be in re-sellable condition.
- Original tags must be in place.
- Return will only be transacted in original country of purchase.
- This does not affect your statutory rights.
How do I apply for a return?
To return an item please use the return label enclosed in your order to send the items back to us. For all the online orders, you will be provided with a pre-paid return label, which allows you to return the item(s) to any drop-off point nearby your location.
In regards to return processing, please note the following important pointers.
- We’ll be happy to entertain return requests for items which are sent within 14 days of receipt of the product and are in re-sellable condition with original tags in place. You as a customer will have the choice to either request for a refund or a voucher.
Exceptions to Returns Policy:
- Bad returns in any case will not be processed. If you send an item which is not in a re-sellable condition, we will add it to our damaged inventory.
- Please note redelivery or refund cannot be processed against the late returns. In line with your statutory rights, you have 14 days to place a return request. If you send your items after that period, we will not be liable to redeliver the items back to you or offer any other sort of compensation.
- Items brought online cannot be refunded in stores.
Items bought from online store:
- You can exchange items bought online in stores within 14 days receipt of the products.
- All our Ready to Wear range purchased online can be exchanged at any of our stores.
- Unstitched items and home products purchased online can only be exchanged/refunded through our online store. This is primarily because Unstitched Fabrics and the home items are only sold through our online channel and hence, it is not possible to process the returns for these categories in-store.
Items bought from one of our retail stores:
- For items bought in-stores, full price items can be exchanged within 14 days receipt of the products.
- Sale or promotional items can be exchanged within 7 days of receipt of the products.
When will my return be processed?
It can take up to 07-21 days for an item to be received at our fulfilment centre, and it takes 2 business days from time of receipt for the refund to be processed and 7-14 business days (depending upon your bank) for the refund amount to reflect in your account.
For incorrect, defective, or damaged items, you’ll be refunded for original delivery costs once your return is processed. This means that refunds could take up to 40 days from the time you sent the items till the time the refund reflects in your account. If it is not received within this time, please reach out to us.
How will my order be refunded?
Refunds may only be issued via the same method that was utilised for payment of the original order. If your order was placed via Klarna / Clearpay, you have the possibility to pause the invoice to avoid receiving a late fee. You can do this via the Klarna app or directly on Klarna's website and Clearpay Website.
Our goal is to process and ship your order(s) as quickly as possible. Whilst we try our best to accommodate order cancellation requests, if you receive the items after the cancellation request, we recommend that you follow the return instructions included in your package.