RETURN POLICY

Exchange & Returns

1. For online purchases: You have 14 days from the delivery date of your order to return your item. If you opt to return the item to our online store, you will receive a refund if eligible. Exchanges cannot be processed in our online store. Ready To Wear (excluding sale items) to be exchanged at a Khaadi store only where the same product category is available. Fabrics and Home are not eligible for exchange. Refunds will not be issued from the Khaadi store.

For in-store purchases: You have 14 days from the purchase date. Items to be exchanged at a Khaadi store where the same product category is available. Exchanges are applicable for sale items within 7 days of purchase date at a Khaadi store where the same category product is available.

2. Items must be in their original condition, with all tags and packaging intact. Receipt is required.

3. Returns on eligible items must be made in the same country where the original purchase was made.

4. Returns on eligible items will not be processed during the first 3 days of sales/promotional events at stores.

5. Returns are not applicable for items categorised as Jewellery and Hair Accessories.


You can register returns online by simply following the steps below:

• Click on the Return portal https://returns.khaadi.com/.

• Enter your order number and postal code to log in.

• Select the item(s) you wish to return along with the return reason.

• Select the carrier; pick-up and drop-off availability will be based on the carrier chosen. Please note that charges for the selected carrier will be deducted from your refund.

• A return label will be generated based on your carrier selection and instructions will be sent via email.

• Drop off your parcel at the nearest drop-off point for the selected carrier or arrange for a pickup following the carrier's instructions.

• You will receive an email confirmation once your return is processed and your refund is initiated.

For a detailed guide click here

Upon arrival of your return parcel you will be notified by email. If you do not receive an email, please contact us at https://returns.khaadi.com/. Additionally, allow an extra 3 business days for the refund to be processed. Please note that the refund amount may take 7-14 business days to appear in your account, depending on your bank.


Returns are not applicable on redelivery or refund after 14 days.


This does not affect your statutory rights.


Online Order Cancellation

You can cancel your order within 3 hours of placing it by contacting Customer Service at 0800 0418724 or emailing us at welisten@khaadi.com. A full refund will be initiated to the original payment method. Once the order is shipped, you will receive confirmation by email, including tracking information. At this point, our Return Policy will come into effect.

Please note that Khaadi reserves the right to cancel orders for various reasons, including but not limited to:

• If the item(s) you ordered are out of stock at the time of processing.

• In the event of pricing errors or discrepancies.

• If payment via credit card is declined by the issuing financial institution.

Need further assistance? Feel free to email us at welisten@khaadi.com