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FAQs

Creating an Account
1. What are the benefits of creating an Account?

There are several benefits of creating an Account including:

  1. Your billing / shipping information will be saved, and checkout will be faster.
  2. You will be able to view your previous Order history.
  3. Account holders will remain up to date with latest promotions & newsletters.
2. I have forgotten my password

Click on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’ Click on the link you receive on your email address and enter your new password.

3. How do I get sale or promotional messages from Khaadi?

To receive promotional messages or emails, please create an account here

Orders
1. How can I place an Order?

Select your products from the khaadi.com website and click Add to Bag Once you have added all your desired items to your Shopping Bag, follow these instructions: If you are a registered customer,

  1. Make sure you are signed in using the Sign In link
  2. Click on the ‘Shopping Bag’ button and proceed to checkout.
  3. Select address and click Next
  4. Select payment method

For credit card payments, follow the on-screen instructions

  1. Click on ‘Place Order’
  2. Check your email for a Sales Order Summary

If you are not a registered customer,

  1. Click on the ‘Shopping Bag’ button and proceed to checkout
  2. Enter all your required shipping and billing information

For credit card payments, follow the on-screen instructions

  1. Click on ‘Place Order’
  2. Check your email for a Sales Order Summary
2. How do I search for an item on the website?

Click on the search icon placed on the top right of the website. Enter the item code you are looking for and press Enter on your keyboard.

3. Is there a sizing chart available?

Size chart is available on the UK website for all the products and will be made available for the rest of the regional websites as well.

4. How will I know if Khaadi has received my Order?

The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please contact Customer Services.

5. Can I modify an Order after placing it?

Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.

6. How can I check the status of my Order?

You click on the Track Your Order link to track the status of your Order.

7. How do I cancel my order?

To cancel any order customers are advised to contact us via email at customerservice@weavesgroup.com or on 0800 0418724. We urge customers to request cancellation as soon as possible. We can process cancellation for items which are yet to dispatch. If an item has been dispatched, then the cancellation cannot be processed. All cancellation requests will be assessed by a customer service representative prior to processing the request. Text: on our toll-free number 0800 0418724, or via email at customerservice@weavesgroup.com Only the orders that are yet to be dispatched can be cancelled

Returns & Exchange
Online Returns & Exchange

We understand that you may occasionally wish to return your purchases. We’ll be happy to guide you through the whole process.
In line with your statutory rights, customers can return, sale or non-sale items, within 14 days of purchase.

Terms & Conditions
  1. Items must be in re-sellable condition.
  2. Original tags must be in place.
  3. Return will only be transacted in original country of purchase.
  4. This does not affect your statutory rights.
How do I apply for a return?

To return an item please use the return label enclosed in your order to send the items back to us. For all the online orders, you will be provided with a pre-paid return label, which allows you to return the item(s) to any drop-off point nearby your location.

In case you need any further help with the reverse pick up, you can always reach out to us by calling us at 0800 0418724 or by writing us an email at customerservice@weavesgroup.com

In regards to return processing, please note the following important pointers.

Good Returns:
  1. We’ll be happy to entertain return requests for items which are sent within 14 days of receipt of the product and are in re-sellable condition with original tags in place. You as a customer will have the choice to either request for a refund or a voucher.
Exceptions to Returns Policy:
  1. Bad returns in any case will not be processed. If you send an item which is not in a re-sellable condition, we will add it to our damaged inventory.
  2. Please note redelivery or refund cannot be processed against the late returns. In line with your statutory rights, you have 14 days to place a return request. If you send your items after that period, we will not be liable to redeliver the items back to you or offer any other sort of compensation.
  3. Items brought online cannot be refunded in stores.
Exchange Policy:

Items bought from online store:

  1. You can exchange items bought online in stores within 14 days receipt of the products.
  2. All our Ready to Wear range purchased online can be exchanged at any of our stores.
  3. Unstitched items and home products purchased online can only be exchanged/refunded through our online store. This is primarily because Unstitched Fabrics and the home items are only sold through our online channel and hence, it is not possible to process the returns for these categories in-store.

Items bought from one of our retail stores:

  1. For items bought in-stores, full price items can be exchanged within 14 days receipt of the products.
  2. Sale or promotional items can be exchanged within 7 days of receipt of the products.

Reach out to us by calling us at 0800 0418724 or by writing us an email at customerservice@weavesgroup.com to arrange a reverse pick up.

When will my return be processed?

It can take up to 07-21 days for an item to be received at our fulfilment centre, and it takes 2 business days from time of receipt for the refund to be processed and 7-14 business days (depending upon your bank) for the refund amount to reflect in your account.

Damaged goods

We are sorry if the item you have received is damaged in any way. Please contact customer service centre for assistance at customerservice@weavesgroup.com or call
0800 0418724.

For incorrect, defective, or damaged items, you’ll be refunded for original delivery costs once your return is processed. This means that refunds could take up to 40 days from the time you sent the items till the time the refund reflects in your account. If it is not received within this time, please reach out to us.

How will my order be refunded?

Refunds may only be issued via the same method that was utilised for payment of the original order. If your order was placed via Klarna / Clearpay, you have the possibility to pause the invoice to avoid receiving a late fee. You can do this via the Klarna app or directly on Klarna's website and Clearpay Website.

Order Cancellation

Our goal is to process and ship your order(s) as quickly as possible. Whilst we try our best to accommodate order cancellation requests, if you receive the items after the cancellation request, we recommend that you follow the return instructions included in your package.

If you still wish to submit a cancellation request, you may initiate the request via Customer Care by calling us at 0800 0418724 or by writing us an email at customerservice@weavesgroup.com.