FAQs

1. What are the benefits of creating an Account?

There are several benefits of creating an Account including:

1. Your billing / shipping information will be saved, and checkout will be faster.
2. You will be able to view your previous Order history.
3. Account holders will remain up to date with latest promotions & newsletters.

2. I have forgotten my password

Click on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’
Click on the link you receive on your email address and enter your new password.

3. How do I get sale or promotional messages from Khaadi?

To receive promotional messages or emails, please create an account here

1. How can I place an Order?

Select your products from the khaadi.com website and click Add to Bag
Once you have added all your desired items to your Shopping Bag, follow these instructions:
If you are a registered customer,

1. Make sure you are signed in using the Sign In link
2. Click on the ‘Shopping Bag’ button and proceed to checkout.
3. Select address and click Next
4. Select payment method

For credit card payments, follow the on-screen instructions

1. Click on ‘Place Order’
2. Check your email for a Sales Order Summary

If you are not a registered customer,

1. Click on the ‘Shopping Bag’ button and proceed to checkout
2. Enter all your required shipping and billing information

For credit card payments, follow the on-screen instructions

1. Click on ‘Place Order’
2. Check your email for a Sales Order Summary

2. How do I search for an item on the website?

Click on the search icon placed on the top right of the website.
Enter the item code you are looking for and press Enter on your keyboard.

3. Is there a sizing chart available?

Size chart is available on the UK website for all the products and will be made available for the rest of the regional websites as well.

4. How will I know if Khaadi has received my Order?

The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please contact Customer Services.

5. Can I modify an Order after placing it?

Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.

6. How can I check the status of my Order?

You click on the Track Your Order link to track the status of your Order.

7. How do I cancel my order?

To cancel any order customers are advised to contact us via email at customerservice@weavesgroup.com or on 0800 0418724. We urge customers to request cancellation as soon as possible. We can process cancellation for items which are yet to dispatch.
If an item has been dispatched, then the cancellation cannot be processed. All cancellation requests will be assessed by a customer service representative prior to processing the request.
Text: on our toll-free number 0800 0418724, or via email at customerservice@weavesgroup.com
Only the orders that are yet to be dispatched can be cancelled

1. How much time do I have to return/exchange my item?

1. Customers have 14 days to refund or exchange any items from the date of order receipt.
2. Items can only be returned in the original country of purchase.
3. Proof of purchase is required at the time of exchange in the form of a receipt or an online order confirmation.
4. Exchange or Refunds may not be possible in stores during promotion or busy periods. The returns period will be extended to ensure returns can be completed once promotion is finished. Refund will only be transacted in original country of purchase.

2. How do I refund my items?

1. Only non-sale items are eligible for refund. To refund any items purchased from Khaadi, please contact our customer service via email (customerservice@weavesgroup.com) or call our 0800 0418724.
2. Items returned must be unused with price tag intact, repacked in the original packaging.
3. Items can only be returned in the original country of purchase.
4. Proof of purchase is required at the time of exchange in the form of a receipt or an online order confirmation.
5. Exchange or Refunds may not be possible in stores during promotion or busy periods. The returns period will be extended to ensure returns can be completed once promotion is finished. Refund will only be transacted in original country of purchase.

3. How do I process return for damaged goods?

Any discrepancy in delivered items must be reported to our customer service team by calling or emailing us 0800 0418724 and (customerservice@weavesgroup.com) within 48 hours of order receipt. Our team will assist you accordingly.

4. How will I receive my refund?

1. Refunds will be issued to the same credit card that was used for purchase.
2. - Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

In-Store Returns

1. How much time do I have to return my item?

1. Customers have 14 days to refund or exchange any item from the date of order receipt.
2. Items purchased from stores can only be returned in stores.
3. Items need to be returned in their original packages and must be unused. The original tag must be in place.
4. Items can only be returned in the original country or purchase.

2. How do I refund my items?

1. To refund any non- sale items bought from Khaadi, please contact our customer service via email (customerservices@weavesgroup.com) or call on our 0800 0418724.
2. Items need to be returned in their original packages and must be unused. The original tag must be in place.
3. Items can only be returned in the original country or purchase.
4. Items bought in-store can be refunded from store depending upon the store policy

3. How will I receive my refund?

1. Refunds will be issued to the same credit card that was used for original purchase.
2. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.